Refund policy

RETURN AND REFUND POLICY

Because every Dreyton product is made to order, we do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind. Please review each product’s size guide and order details carefully before purchasing.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, mislabeled, or different from what you ordered, contact us at kirtsnow@gmail.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue and the full product. If the claim is approved, we will provide a replacement or refund at no additional cost. You do not need to return a damaged or defective product unless we specifically request it.

LOST PACKAGES
Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. If tracking shows delivery but you cannot locate the package, please first check with household members, neighbors, and the carrier, then contact us.

WRONG OR INCOMPLETE ADDRESS; UNCLAIMED SHIPMENTS
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address, or because they were unclaimed, may require an additional reshipping charge.

CANCELLATIONS AND ORDER CHANGES
Orders enter production quickly. Contact us immediately if you need to request a cancellation or change. We cannot guarantee changes or cancellation after production has started.

REFUNDS
Approved refunds are returned to the original payment method. Processing time may vary by bank or payment provider. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or lost due to a fulfillment error.

This policy does not limit any non-waivable rights you may have under applicable consumer-protection law.